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Have a question about your gear? We’re here to help with assembly, troubleshooting, replacement parts, returns, and warranty claims.
Please review the information below before submitting a request. You’ll find the return and warranty request form at the bottom of this page.
Free Lifetime Product Support
We offer free lifetime support for product use, assembly, troubleshooting, and replacement-part question, even after your warranty expires.
Replacement parts covered by your warranty are provided under the terms below. Parts outside warranty coverage may cost extra. While we cannot guarantee part availability, we’ll help you explore alternative solutions when possible.
For product support, email support@geekstands.com.
Product Warranty
Most products include a 1-year warranty from the purchase date. Drumsticks include a 60-day warranty.
The warranty covers manufacturing defects and shipping damage that prevent the product from working correctly. It does not cover damage caused by misuse, abuse, or use beyond the product’s intended purpose. Our team reviews the issue and product condition to determine coverage.
Delivery Issues: Contact Us Within 5 Days
Please notify us by email within 5 calendar days of delivery about cosmetic damage, missing parts, or other issues with your order as delivered. Delivery dates are verified through the shipping carrier’s tracking information.
Parts that become defective later may still qualify for coverage during the applicable warranty period. Cosmetic defects must be reported within the 5-day delivery window.
How Warranty Replacements Work
Many issues can be resolved by replacing a part instead of returning the entire product.
- Contact us with a description of the issue.
- Provide clear photos showing the defective part so we can verify the issue and identify the correct replacement.
- Follow the replacement or return instructions provided by our team.
We can often send a replacement without requiring the defective part back. Metal parts and parts with cosmetic defects usually need to be returned for an exchange.
If a return is required:
- You pay to ship the defective part to us.
- Return only the part we request, unless we ask for the entire product.
- After receiving your return, we pay to ship the warranty replacement to you.
- If you return additional, non-defective items, you may be responsible for the cost of shipping those items back to you.
You are responsible for installing replacement parts. Basic tools, such as a screwdriver or wrench, may be required.
For covered broken drumsticks, we may offer a prorated partial refund based on the number of broken sticks compared with the total number purchased.
If a Replacement Is Unavailable
If the exact replacement item is unavailable, we may provide a similar item of equal or greater value. Temporarily unavailable parts may be backordered and shipped when they arrive.
If a discontinued product or part cannot be replaced during its warranty period, we may offer either of the following after receiving the defective item:
- Store credit equal to the original order amount.
- A refund minus the applicable restocking fee.
If you use that store credit to purchase another item, its warranty lasts until the later of 60 days after delivery or the original product’s warranty expiration date.
Returns for Refunds
If your purchase isn’t right for you, contact us within the applicable return window:
- Most products: Within 60 days of delivery.
- Drumsticks: Within 30 days of delivery.
These windows apply to requests for refunds or exchanges for a different product. Warranty claims follow the separate warranty terms above.
You must receive a Return Merchandise Authorization (RMA) number before sending anything back.
Once approved, we must receive your return within 60 days of the return approval date or RMA issuance date. Carrier tracking is used to verify delivery dates.
Return Shipping and Restocking Fees
You are responsible for return shipping, packaging, insurance, and any loss or damage during the return shipment. This applies to returns for refunds, exchanges, defective items, and damaged items.
A 20% restocking fee, calculated from the original gross product amount, applies to refunds. This fee covers the original outbound shipping expense, including orders advertised with free shipping.
For orders shipped outside the contiguous 48 United States, original shipping charges are also deducted.
If we provide a return shipping label for a refund, we may apply an additional 10% deduction.
Returns received after the approved deadline may be refused or assessed an additional 10% restocking fee.
Return Condition and Additional Deductions
Please return your item in undamaged and unused condition with all original packaging and accessories.
Our team inspects each return. Missing packaging or parts, signs of use, alterations, and damage may result in additional deductions.
The following deductions apply in addition to the standard 20% restocking fee:
| Condition | Description | Additional Deduction |
| Excellent | Unused, undamaged, and unaltered. All original contents and packaging included, with factory seals intact and original tags attached. | 0% |
| Very Good | Unused product with all original contents and packaging. Packaging may be opened, and tags, manuals, or warranty cards may be detached. Minor repackaging may be needed. | 0% |
| Good | Light use, minor cosmetic marks, or missing boxes, bags, bubble wrap, or other original packaging. No repair required. | 3% |
| Fair | Moderate use or cosmetic wear, missing minor parts or packaging, missing tags or manuals, odors, or a need for complete repackaging. | 7% |
| Poor | Heavy use, major cosmetic damage, missing essential structural parts, or damage from misuse or improper packaging that requires service or repair. | 20% |
| Abused or Altered | Substantial abuse, painting or other alterations, the wrong item returned, or unrelated contents returned in place of the product. | 30–80% |
Our team determines the return condition after inspection. Loss or damage may reduce an otherwise eligible refund by up to the full purchase price.
Include Any Replacement Parts
If we previously sent you a replacement part and you later return the product for a refund, include that replacement part with your return, even if it did not resolve the issue.
The actual outbound shipping cost of that replacement part will also be deducted from your refund.
Packing and Shipping Your Return
Follow the instructions provided with your RMA and pack everything securely to prevent damage during transit.
Do not require a signature on delivery.
You may also return an item in person at our warehouse in Tyler, Texas. Please schedule an appointment by email before visiting.
Refund Window
Refunds are issued to the original payment method within 5 business days after we receive your return, subject to applicable fees and condition deductions.
Exchanges for a Different Product
To exchange your purchase for a different product, contact us within 60 days of delivery, or 30 days for drumsticks, and obtain an RMA number.
You are responsible for shipping the original item back to us.
A re-shipping fee of 20% of the original gross product amount applies, plus original shipping charges for orders outside the contiguous 48 United States.
You may pay the re-shipping fee through PayPal to support@geekstands.com or include payment with your return. Alternatively, you may provide a prepaid UPS, USPS, or FedEx label for shipping the exchange item to you.
Your exchange will be held until payment or an acceptable prepaid label is received.
Price Differences
- Higher-priced replacement: You pay the price difference in addition to the applicable re-shipping fee.
- Lower-priced replacement: We refund the price difference, minus a 20% processing fee on that difference.
- Requested replacement unavailable: We issue a refund minus the applicable restocking fee.
Order Cancellations
To request a cancellation, email support@geekstands.com as soon as possible.
We can cancel an order only if our team receives and reads your request before the order ships. Once an order has shipped, the return process and applicable fees apply.
Start a Return or Warranty Claim
Please review the terms above before submitting your request, including the applicable deadlines, shipping responsibilities, and fees.
Our team will review your request and provide the next steps. Please wait for your RMA number and return instructions before shipping anything back.