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2.1) Free shipping on all items shipped to the lower 48 USA States. Regardless of order amount or what items being purchased. In other words, no limits or restrictions! Shipping to all other locations are calculated in your shopping cart.
2.2) The above map represents how long it should take in business days for you to receive your order once it has been shipped and is a general representation of transit ties for UPS Ground shipments to commercial destinations. In limited areas, transit times may differ between shipments to commercial and residential destinations. For specific transit time information from one ZIP/Postal code to another, please to go UPS's website under the ship tab and use zip code 75704 as the ship from zip code.
2.3) Once payment is received we should ship your package out within 2 to 3 business days. In very rare cases and due to inventory logistics, aggressive Internet and local sales; actual shipment may take up to five (5) business days after receipt of payment unless stated.
2.4) The estimated delivery time as shown anywhere else on your order page or confirmation is based on our current handling time, the shipping service selected, and when Ace Division or its subsidiaries., receives cleared payment. In certain cases, the estimated delivery time will vary. By knowing the estimated delivery time, you can determine how long it should take to receive the item. Delivery times may vary and are not guaranteed. The estimated delivery date (if shown) is accurate to our next current shipping date but may change if we do not receive payment within one (1) hour of your order.
2.5) A Post Office (PO) Box is optional but a street address is required. If you do not supply your complete and correct shipping address (including apartment or unit number, if necessary) and/or product information with your payment, you package might be delayed. We may also decide to ship your package via UPS SurePost if you do not supply a physical street address at the time of payment. This prevents any further delay of your order being processed and shipped.
2.6a) Please take note that orders placed for items with SKU/Model numbers that begin with "SM" will be shipping out UPS SurePost unless any of the 2 following events occur. 1) Your ship to address is a commercial address and you are not located in a delivery area surcharge zip code as defined by UPS below, or 2) You have multiple orders or ordering 2 or more of an item with a sku/model that starts with "SM".
2.6b) If your order meets SurePost requirements stated above, but instead desire your purchase to be sent via UPS ground, you must send an additional $3 through PayPal to our email address within 30 minutes of your original payment; include in the title of your PayPal payment “UPS Ground Upgrade.” Otherwise, then we may decide to ship your order UPS Upgrade. You would not be paying any additional charges for UPS SurePost; however, UPS Sure Post typically adds an additional 1 to 2 business days-- and in some very rare cases 3 to 4 business days-- to delivery times stated by UPS Ground. For orders being shipped via UPS SurePost, you should add 1 to 3 business days to the estimated delivery date shown in the delivery date range indicator located above and on your invoice.
2.6c) A UPS delivery area surcharge is defined as providing service to less populated or accessible domestic areas-- normally areas that are 25 miles outside of city limits. These areas carry a higher operating cost for UPS. The delivery and extended area surcharges may be viewed more accurately by checking the most current UPS’s current service guide. On that page, click the link that reads "Contiguous U.S. Extended, Alaska, Hawaii and Intra-Hawaii". If your zip code is listed on the page found by clicking that link, then you are in a delivery surcharge area. You can always also confirm instantly by calling 1-800-Pick-UPS and asking the UPS agent "Is my zip code in a delivery area surcharge area?"
2.6g) When emailing our agents concerning expected delivery dates for your order, our agents will assume you do not meet either SurePost requirement and provide an estimated time of arrival based on UPS Ground shipments unless you state in your email that you do meet all UPS SurePost requirements.
2.15) We do deliver to HI, PR, VI, GU, APO and AK for an additional charge (as shown in your shopping cart).
2.18) Shipping insurance is included with your shipping & handling charges. Shipping & handling charges are non-negotiable.
2.19) A tracking number will be emailed to you once we have prepared your package. Once your package has been prepared, you may expect your package to be picked up by the carrier on the same business day. Allow up to 24 hours for your tracking status to register with the carrier provided. If you do not receive an email with the tracking number and would like a tracking number, e-mail us.
2.20) We will select the shipping carrier based on destination, contents, and weight of your package. All domestic shipments in the lower 48 states, and most of the Canada orders, should ship UPS Ground. If you are shipping to AK, HI, VI, PR, GU, APO addresses, or any other location not in the lower 48 states, your order will most likely go out USPS Priority Air Mail. All international orders not going to Canada will ship USPS priority international air mail.
2.21) We currently do not allow local pickups as we do not have store front open to the public, which under guidance from the U.S. Department of Justice exempts this website from the ADA compliance.
2.7) We use UPS Ground to ship to Canada and USPS Priority International Air Mail when shipping to all other international countries so you may expect a quick and safe delivery no matter where in the world you need your item shipped.
2.11) At this time, we only ship international orders weighing 20 pounds or less to most all countries. Canada orders have no weight limit.
2.12) (for Canada customers see below terms) select your country above and a detailed price will show. If your country is not listed above, that means that either we do not ship to your country or the weight of the item is too heavy for us to ship to your country.
2.13) It is important to note that import duties and taxes are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.
2.14) International buyers, please be advised that packages going through customs might cause some delay. For orders to Canada, you should allow 4 to 6 business day from our ship date for delivery. For all other countries, you should allow 7 to 20 business days from our ship date for delivery. We have the right to cancel any international order if the actual shipping cost exceeds our estimated shipping cost.
2.15) We also ship selected items to the following Hawaii, Alaska, Puerto Rico, Virgin Islands, Guam, APO address, (and all others not in the 48 lower states) Shipping.
2.10) Canada Shipments An additional charge applies for packages destined to the Yukon, Northwest Territories, Nunavut, and Labrador of Northern Canada. This surcharge applies to postal codes A0K, A0P–A0R, A2V and X0A–Y9Z. This charge is $75 and is exactly what UPS charges our account. If this applies to you, then you will be required to add an additional $75. Depending on your total weight, we may be able to get a better shipping rate going through USPS Priority (generally 50% off for packages weighing less than twenty pounds) to these Northern Canada surcharge zone. Please request the total from the seller before paying so we can confirm if the additional charge will be $75 or under. You should also note that the shipping time to this zone is 12 business days by UPS.
2.10b) Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer's behalf. Your order will be shipped under UPS's e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada are subject to applicable duties & taxes as well as a flat brokerage fee. Additional fees may apply on shipments over $200 merchandise value. Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.